Job Details

Customer Service Representative


Date Posted:
Apr 13, 2018
Job Title:
Customer Service Representative
Salary:
$46,901 - $54,655 per annum
Job Category:
Administration, Business & Finance
Location:
Innisfil

Job Description:

n all we do, we have the freedom to be our best self, belong, excel….

We are looking for a dynamic and collaborative self-starter who wants to make an impact on our organization and community as Customer Service Representative. As part of the Customer Service team, you will deliver a F-R-E-S-H approach to customer service that delivers the best possible stakeholder outcomes: Flexible, Responsive, Empathetic, Solution Seeking and Happy.

Dedicated to excellence in customer service and working in a growing and fast paced organization, you are the first point of contact for customers and residents and will go above and beyond in creating a positive and memorable customer experience. Exemplifying unified hard work through engagement with appropriate service areas as required, you will ensure thorough and timely response and resolution to all customer related issues and inquiries, demonstrating our commitment to FRESH customer service. You will also demonstrate flexibility and responsiveness in different inquiry environments including front counter, call center, and social media-based channels. Your ability to multitask and attention to detail is essential in receiving and posting various forms of payment, processing various applications, licenses and service requests for the public, and maintaining open inquiry files.

Employer:

Town of Innisfil

Qualifications:

We are seeking a driven self-starter who thrives in an environment of innovation and cross-functionality. Your post-secondary diploma in business administration, communications or a related field is complimented with one to two years’ experience in a customer service environment. Experience in a municipal environment is an asset. Computer proficiency with Microsoft Office Suite, database, registrations and point of sale programs is required along with a Class G driver’s license in good standing and a reliable vehicle to use for corporate meetings and personal flexibility to attend evening meeting or other events if necessary.

How To Apply:

Apply Online: https://innisfil.hua.hrsmart.com/hr/ats/Posting/view/183

(job posting found on employer's website)

Advertised Until:

Apr 18, 2018

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