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Job Details

Regular Part Time Operator - Central Comm/Call Centre

Job ID: 15,599

Date Posted:
Jul 9, 2018
Job Title:
Regular Part Time Operator - Central Comm/Call Centre
Job Category:
Administration, Business & Finance

Job Description:

Job Summary:

The Central Communications Operator is responsible for handling all internal and external inquiries related to locating physicians/staff/patients via face to face interaction at the Information desk or via phone. The Central Communications department is accountable for initiating the response to all Emergency Codes/situations immediately. The Central Communications department is responsible and accountable for the effective dispatching and coordination of Environmental Services and Transport Services staff in accordance with current standards of practice. The Central Communications department houses keys/badges for staff sign out, and can assist with booking of meeting rooms.


Southlake Regional Health Centre


  • Minimum Grade 12 education
  • Graduate from a Community College course in 911 and Emergency Services Communications preferred
  • Minimum of 1 year current related experience in a Call Centre environment.
  • Previous experience in a hospital setting is an asset.
  • Previous experience on a console and paging system is an asset.
  • Demonstrated keyboarding skills at minimum 40 wpm.
  • Demonstrated ability in interpersonal and communication skills.
  • Demonstrated professional and courteous telephone mannerism.
  • Demonstrated knowledge and understanding of hospital information systems.
  • Demonstrated knowledge of Environmental Services, Transport and Linen departments is an asset.
  • Regular attendance is a requirement of the position as is the ability to work shift work, weekends and overnights to accommodate specific components of the job.
  • Demonstrated knowledge of confidentiality and FIPPA laws that apply to hospitals
  • Demonstrated satisfactory work performance and attendance record in accordance with
  • Demonstrates excellence in communication, both written and verbal
  • Analysis / problem assessment
  • Innovative and willing to learn
  • Commitment to customer service and teamwork
  • Demonstrates individual leadership skills

How To Apply:

Apply at https://www.indeed.ca/cmp/Southlake-Regional-Health-Centre/jobs/Regular-Operator-abe1a28cab00a4e8?sjdu=vQIlM60yK_PwYat7ToXhk66H6WH-FgxAy6rVjoMz7VGRDzjufxmShcGTycjv3ajzr3uqluoiOciJ8KR-nunLEj6PlG3eu8CXNkugY-TbqFKpD3DCZV_G1TzaDWEYmifk&tk=1ci05henta51386n&vjs=3 (Job posting found at Indeed.ca).

Advertised Until:

Jul 23, 2018


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